Project Manager

Job Overview: As the Project Manager for Premier Granite and Stone, you will play a pivotal role as the primary point of contact for key accounts, ensuring their satisfaction and loyalty by delivering personalized service and attentive account management. You will be responsible for coordinating projects, troubleshooting issues, and providing timely updates, all while maintaining a strong focus on customer service and problem resolution.

Responsibilities and Duties: 

• Maintain regular communication with key accounts to offer ongoing support throughout every stage of their countertop projects, ensuring a positive customer experience.
• Serve as the primary point of contact for customer inquiries, ensuring prompt and professional responses to cultivate strong relationships and trust.
• Gather job details and essential information for internal processing, delivering timely and accurate estimates.
• Coordinate across departments to troubleshoot project issues, ensuring timely resolution to guarantee customer satisfaction.
• Generate detailed documentation and gather feedback to drive continuous improvement initiatives.
• Execute daily responsibilities with precision and attention to detail.
• Manage multiple projects simultaneously and meet individual deadlines.

Required Skills: 

• Exceptional attention to detail and organizational skills.
• Strong listening and communication abilities.
• Outstanding time management capabilities.
• Proficient problem-solving skills.
• Ability to work collaboratively in a team environment.

Education and Experience:

• High school diploma or equivalent.
• Preferred: 3-5 years of experience in customer service, account management, or a related field, with a solid understanding of maintaining and nurturing account relationships.
• Demonstrated ability to quickly learn new processes and systems, and to function effectively as part of a team.
• Proficiency in managing customer priorities and effectively communicating across all levels of the organization.
• Consistent demonstration of alignment with organizational values and commitment to service excellence.

The ability to learn and work well as a team member; understands and manages customer priorities; communicates well with all levels of the organization. Lives out organizational values on a day-to-day basis.