Description
Position: Showroom Coordinator
Reports To: N. Indiana Territory Marketing Manager
Company Summary: Premier Granite & Stone is one of the leading stone fabrication and installation companies in West Michigan and Indiana, recognized for our craftsmanship, core values, and service standards. As a 100% employee‑owned company, every team member has a personal stake in the quality of our work and the experience we deliver. From countertops to full‑scale stone installations and expanding programs like custom showers, we continue to evolve our capabilities. We are committed to refining and improving what we do each day through our values of integrity, gratitude, and excellence.
Job Overview: The Showroom Coordinator provides information, guidance, and support to customers exploring and purchasing stone and granite products. This role involves assisting with material selection, addressing inquiries, and ensuring a welcoming and positive showroom experience.
Responsibilities and Duties:
- Greet customers, assist with product selection, and provide information about stone and granite options.
- Build and maintain strong relationships with accounts and customers through regular communication, promptly addressing inquiries and concerns to ensure a positive showroom experience.
- Manage incoming calls, schedule appointments, and maintain customer records, including coordinating and organizing showroom appointments.
- Maintain showroom and property grounds cleanliness and organize samples for customer use.
- Process orders, facilitate payments, and coordinate with other teams to meet customer needs.
- Manage the distribution and return of stone samples, ensuring they are well-maintained and returned in excellent condition.
- Present stone and granite slabs, samples, and displays to assist customers in visualizing their options, while highlighting the unique features and benefits of each material.
- Provide accurate and detailed information on product specifications, including size, durability, and maintenance
Required Skills:
- Attention to detail and strong organization
- Teamwork and collaboration
- Professional and approachable attitude
- Customer focus and problem-solving skills
- Clear and effective communication
Education and Experience:
- High school diploma or equivalent
- Previous experience in a customer service or sales role, preferably in the stone and granite industry
- Knowledge of different stone types, granite, and their properties is a plus
- Basic computer skills for processing orders and inquiries