Office Assistant

Position: Office Assistant

Reports To: Showroom Manager

Company Summary: Premier Granite and Stone, a leading countertop fabricator in West Michigan, is proud to be an employee-owned company dedicated to quality craftsmanship and exceptional service. This new chapter of employee ownership inspires us to work collectively, ensuring that our customers and clients receive outstanding experiences and high-quality products. By upholding strong values and fostering transparent communication with both our clients and team, we continually drive improvement and growth across our operations.

Job Overview: The Office Assistant is the primary point of contact for all in-person showroom appointments, also providing backup support for customer accounts. This role requires delivering high-quality, personalized service with a focus on efficiency, professionalism, and relationship-building.

Responsibilities and Duties:

• Manage incoming calls by directing them to the appropriate person, taking detailed messages, and scheduling appointments.
• Greet and assist customers and guests, identify the purpose of their visit, and ensure their needs are promptly addressed.
• Make reminder calls to customers for scheduled template appointments.
• Provide backup support for the Template Scheduler.
• Maintain showroom coverage, including Wednesday evenings, to ensure availability for our customers.
• Deliver exceptional service at all, fostering a positive customer experience for customers and colleagues alike.
• Establish and maintain strong relationships with accounts and customers through regular, proactive communication.
• Keep the showroom clean and organized, returning samples to the appropriate location.
• Support Project Managers with file creation, service requests, and other tasks as needed.
• Assist with special projects and various administrative tasks as requested by the Showroom Manager.
• Organize, file, and maintain documents for accurate record-keeping and easy retrieval.
• Perform other duties as assigned to support team goals and operations.

Required Skills:

• Attention to detail and organization.
• Strong listening and communication skills.
• Team-oriented approach.
• Demonstrate that superior customer service is our number one priority
• Knowledgeable in Microsoft Office Suite.

Education and Experience:

• High school diploma.
• Customer service experience, preferably in residential construction and interior design.

Physical Requirements: Ability to sit at a desk for extended periods; must be able to lift up to 15 lbs at any given time.

Hours: Monday, Tuesday, Thursday, Friday: 8AM to 5PM
Wednesday: 10AM-7PM (with one Wednesday evening off each month)